Terms & Conditions

Effective Date: September 7, 2026

Last Updated: September 9, 2026

These Terms & Conditions ("Terms", "Terms & Conditions") govern your access to and use of the Myky website, www.myky.co.in ("Website"), and your purchase of products through the Website.

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use the Website or place an order.

1. INTRODUCTION & IDENTIFICATION

The Website and the Myky brand are operated by:

Luck and Belief Marketing Solutions Private Limited
Brand: Myky
Location: Kerala, India
Website: www.myky.co.in

Myky currently offers hair-care products, including Myky Jadibuti Argan Hair Oil, and may introduce additional products in the future, including cosmetics, beauty products, personal-care products, and related items.

These Terms apply to all visitors, users, customers, registered account holders, and purchasers of products through the Website.

2. ELIGIBILITY TO USE THE WEBSITE

By using the Website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete.
• You will use the Website only for lawful purposes.
• You will comply with these Terms and applicable laws.
• If you are purchasing a product on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. ACCEPTABLE USE & USER RULES

You agree to use the Website responsibly and lawfully.

You must not:

1. Use the Website for fraudulent, unlawful, or unauthorized purposes.
2. Attempt to gain unauthorized access to our website, servers, databases, or systems.
3. Introduce viruses, malware, malicious software, or harmful code.
4. Interfere with the security or operation of the Website.
5. Use automated tools, bots, crawlers, or scraping systems to collect Website content without our written permission.
6. Copy or reproduce Myky content for unauthorized commercial purposes.
7. Impersonate another person or provide false information.
8. Place fraudulent, false, or speculative orders.
9. Abuse promotional offers, discount codes, referral programs, or other benefits.
10. Attempt to manipulate prices, payment systems, order systems, or Website functionality.
11. Use another person's account without authorization.
12. Upload or transmit unlawful, offensive, threatening, defamatory, or malicious material.

We reserve the right to restrict, suspend, or terminate access to the Website if we reasonably believe these rules have been violated.

4. WEBSITE CONTENT & INFORMATION

We make reasonable efforts to ensure that information displayed on the Website is accurate and up to date. However, we do not guarantee that every piece of information will always be completely accurate, current, or free from typographical or technical errors.

Website information may include:

• Product descriptions
• Product photographs
• Ingredients
• Prices
• Product availability
• Product specifications
• Promotional information
• Delivery estimates

We reserve the right to correct errors and update information at any time.

5. PRODUCTS & PRODUCT DESCRIPTIONS

Myky may sell hair-care, cosmetic, beauty, personal-care, and related products through the Website.

We make reasonable efforts to display products accurately. However:

• Product photographs may differ slightly from actual products.
• Colors may appear differently depending on your device or screen.
• Packaging and labeling may change from time to time.
• Product availability may change without prior notice.
• Minor variations in appearance may occur between different batches.

Such variations do not necessarily constitute a product defect.

Customers should always read the product packaging, label, ingredients, directions, warnings, and other information supplied with the product before use.

6. COSMETIC & PERSONAL-CARE PRODUCTS

Myky products are intended for their stated cosmetic, hair-care, beauty, or personal-care purposes.

Customers should:

• Follow the directions provided with the product.
• Use the product only as intended.
• Review the ingredients before use.
• Avoid use if they know they are allergic or sensitive to an ingredient.
• Stop using the product if significant irritation or an unexpected reaction occurs and seek appropriate professional advice where necessary.

Individual experiences and results may vary.

Statements relating to product benefits are intended to describe the intended cosmetic or personal-care function of the product and should not be interpreted as a guarantee of a particular result.

7. ORDERS

When you place an order through the Website, you are making a request to purchase the selected products.

An order may be accepted, rejected, or cancelled by us for reasonable reasons, including:

• Product unavailability
• Incorrect product information
• Pricing or technical errors
• Payment problems
• Suspicion of fraud
• Incorrect or incomplete customer information
• Delivery restrictions
• Duplicate or unusually large orders
• Other operational or legal reasons

We may contact you to verify order details where reasonably necessary.

8. ORDER CONFIRMATION

After successfully placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily guarantee that the order cannot subsequently be cancelled due to circumstances such as product unavailability, payment issues, fraud prevention, or obvious pricing errors.

If we cancel a prepaid order, we will provide an appropriate refund where applicable.

9. ORDER MODIFICATION

Requests to modify an order, including changes to:

• Product
• Quantity
• Delivery address
• Contact number
• Other order details

must be made as soon as possible after placing the order.

We cannot guarantee that changes can be made once an order has entered processing, packing, or dispatch.

10. PAYMENT & PRICING TERMS

10.1 Product Prices

Prices displayed on the Website may change from time to time.

The applicable price will generally be the price displayed when the order is successfully placed, subject to correction of obvious errors.

10.2 Taxes

Applicable taxes, including GST where applicable, may be included in or added to the displayed price as required by applicable law.

10.3 Payment Gateway

Myky uses a third-party payment gateway/service provider for online payments.

Available payment methods may include cards, UPI, net banking, wallets, and other payment options supported by the payment gateway provider from time to time.

Payment transactions may also be subject to the terms and policies of the payment gateway provider and the relevant bank or financial institution.

10.4 Payment Security

Myky will not ask you to disclose confidential credentials such as:

• UPI PIN
• ATM PIN
• Internet banking password
• Card PIN
• One-time passwords for purposes unrelated to payment authentication

Customers should never share such confidential credentials with anyone claiming to represent Myky.

10.5 Failed Payments

If a payment fails or is not successfully confirmed, the order may not be processed.

If money is debited but the order is not confirmed, please contact us with the relevant transaction information. We will investigate the matter and coordinate with the applicable payment provider where necessary.

11. SHIPPING & DELIVERY

Myky delivers products across India, subject to courier service availability.

Orders are generally dispatched within 24–48 hours after order confirmation.

We use third-party courier/logistics partners and may use other logistics providers where reasonably necessary.

Delivery times may vary depending on:

• Delivery location
• Courier operations
• Weather
• Public holidays
• Remote locations
• Transportation disruptions
• Government restrictions
• Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed delivery dates.

For complete shipping information, please refer to our Shipping Policy.

12. DELIVERY ADDRESS & CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information.

Please ensure that the following information is correct:

• Name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile number

Myky is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

13. FAILED DELIVERY & REFUSED SHIPMENTS

If delivery cannot be completed because:

• The customer is unavailable.
• The address is incorrect.
• The customer refuses delivery.
• The customer cannot be contacted.
• The PIN code or address is invalid.

The courier may make additional delivery attempts or return the package to us.

Re-shipping may be subject to applicable shipping charges.

14. RETURN POLICY

Eligible products may be returned in accordance with our Return Policy.

Generally, return or replacement requests may be considered where:

• The product was damaged during delivery.
• The product is defective or leaking.
• The wrong product was supplied.
• A product is missing from an order.
• Another circumstance qualifies under applicable law or our Return Policy.

For hygiene and safety reasons, opened or used hair-care, cosmetic, beauty, and personal-care products may generally not be eligible for return solely because of a change of mind.

Please refer to our separate Return Policy for complete details.

15. REFUND POLICY

Refunds are governed by our Refund Policy.

Where a refund is approved, it will generally be processed to the original payment method used for the transaction.

The time required for a refund to appear in the customer's account may depend on the relevant bank, payment gateway, card issuer, UPI provider, or other financial institution.

16. CANCELLATION POLICY

Customers may request cancellation before an order is dispatched.

Because orders are generally dispatched within 24–48 hours after confirmation, cancellation requests should be submitted as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

Please refer to our separate Cancellation Policy for complete details.

17. PROMOTIONS, DISCOUNTS & COUPONS

Myky may occasionally offer:

• Promotional discounts
• Coupon codes
• Special offers
• Free products
• Bundles
• Limited-time promotions
• Other promotional benefits

Each promotion may have specific eligibility requirements and validity periods.

Unless otherwise stated:

• Offers cannot be exchanged for cash.
• Offers cannot be transferred.
• One or more offers may not be combined.
• Promotional codes may be subject to usage limits.

We reserve the right to withdraw or modify a promotion where reasonably necessary, subject to applicable law.

18. CUSTOMER REVIEWS & USER CONTENT

Where the Website allows customers to submit reviews, photographs, comments, feedback, or other content, you agree that:

• Your content must be truthful and based on your genuine experience.
• You must not submit unlawful, abusive, defamatory, misleading, or fraudulent content.
• You must not submit content that infringes another person's intellectual-property or privacy rights.

By submitting content, you grant Myky permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

19. INTELLECTUAL PROPERTY

All intellectual property on the Website, including:

• "Myky" brand name
• Myky logo
• Product names
• Product photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Marketing materials
• Artwork
• Icons
• Original content

is owned by, licensed to, or lawfully used by Luck and Belief Marketing Solutions Private Limited.

No part of the Website may be copied, reproduced, modified, distributed, published, or commercially exploited without our prior written permission, except where permitted by applicable law.

20. THIRD-PARTY SERVICES

Myky uses third-party service providers to support certain business functions.

These may include:

• Payment Provider
• Courier/Logistics Provider

We may also use third-party providers for website hosting, analytics, marketing, communication, customer support, and technology services.

Third-party services may be governed by their own terms and privacy policies.

21. LINKS TO THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

Such links are provided for convenience or functionality.

Myky does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

22. ACCOUNT REGISTRATION

Certain Website features may require an account.

You agree to provide accurate information and maintain the confidentiality of your login credentials.

You must notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

23. ACCOUNT TERMINATION

We may suspend, restrict, or terminate an account where reasonably necessary, including if:

• These Terms are violated.
• Fraudulent activity is suspected.
• False information is provided.
• The account is being misused.
• Website security is threatened.
• Promotional benefits are being abused.
• The account is being used for unlawful purposes.

Customers may request account closure by contacting us.

Termination does not remove rights or obligations that arose before termination.

24. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

25. DISCLAIMER

The Website and its content are provided for general information and shopping purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that the Website will always be completely accurate, uninterrupted, or free from errors.

Product information should always be read together with the actual product label and packaging supplied with the product.

Nothing in these Terms is intended to replace professional medical or other professional advice where such advice is appropriate.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Luck and Belief Marketing Solutions Private Limited shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from:

• Use of or inability to use the Website
• Website interruptions
• Third-party service failures
• Courier delays
• Payment gateway interruptions
• Events beyond our reasonable control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, technical failures, internet outages, or other force-majeure circumstances.

Nothing in these Terms excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable Indian law.

28. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, fraud, misuse of the Website, violation of these Terms, or infringement of another person's rights.

Nothing in this section limits any rights or protections available to consumers under applicable law.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable.

The remaining provisions will continue to remain effective to the extent permitted by law.

30. NO WAIVER

If Myky does not immediately enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

31. GOVERNING LAW & DISPUTES

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

If you have a concern or dispute, we encourage you to contact Myky first so that we can attempt to resolve the matter amicably.

If the matter cannot be resolved through communication, it shall be subject to the jurisdiction of the competent courts in Kerala, India, subject to applicable law and any statutory consumer rights or remedies available to the customer.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection laws.

32. CHANGES TO TERMS

Luck and Belief Marketing Solutions Private Limited may update these Terms & Conditions from time to time.

Changes may be made due to:

• New products or services
• Changes to the Website
• Changes to payment or delivery arrangements
• Changes in business practices
• Changes in applicable laws or regulations
• Security or operational requirements

The updated Terms will be published on the Website with the revised effective date.

Your continued use of the Website after updated Terms are published may constitute acceptance of the revised Terms, subject to applicable law.

33. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return Policy, Refund Policy, Cancellation Policy, and any other policies specifically referenced on the Website, constitute the terms governing your use of the Myky Website and purchase of products, subject to applicable law.

34. CONTACT INFORMATION

For questions, complaints, order-related enquiries, or concerns regarding these Terms & Conditions, please contact Myky through the official contact details provided on our Website.

Brand: Myky
Company: Luck and Belief Marketing Solutions Private Limited
Location: Kerala, India
Website: www.myky.co.in
Delivery: Across India

Last Updated: September 9, 2026